Refund & Returns Policy
Last Updated: September 1, 2026
This Refund & Returns Policy explains the conditions under which refunds, cancellations, returns, replacements, and exchanges may be requested for products and services provided through Nacify Dropship ("Nacify Dropship", "Nacify", "we", "us", or "our").
Because Nacify Dropship operates as a dropshipping platform, the applicable refund or return process may vary depending on whether you are purchasing a Nacify service, subscription, or physical product through the platform.
1. Platform and Service Refunds
Fees paid for Nacify Dropship services, subscriptions, memberships, tools, or other digital services may be refundable only where specifically stated in the applicable service plan, offer, or agreement, or where required by applicable law.
Unless otherwise stated:
- Subscription fees are generally non-refundable for the period already used.
- Changing or cancelling a subscription does not automatically create a right to a refund for the unused portion of a billing period.
- One-time service fees are generally non-refundable once the relevant service has been delivered or commenced.
- Promotional, discounted, or special-offer purchases may have separate refund conditions.
- Any refund eligibility required by applicable consumer protection law will not be excluded by this policy.
2. Subscription Cancellation
You may cancel a recurring Nacify Dropship subscription before your next billing date to prevent the next recurring charge, subject to the terms of your subscription plan.
Cancellation normally takes effect at the end of the current paid billing period unless otherwise stated.
To request cancellation or assistance with a subscription, contact us at info@nacifydropship.com.
3. Product Returns
Products purchased through Nacify Dropship may be eligible for return or replacement where the product is defective, damaged during delivery, incorrect, or otherwise eligible under the applicable supplier's return conditions and applicable law.
Because products may be fulfilled by independent suppliers or third-party fulfillment partners, return requirements can vary between products and suppliers.
Customers should review the applicable product or order information before purchasing.
4. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
We may request:
- Photos or videos showing the damage
- Photos of the product packaging
- Your order number
- Details describing the issue
- Other information reasonably required to investigate the claim
Where the claim is approved, we may offer a replacement, refund, or other appropriate resolution depending on the circumstances, supplier policy, and applicable law.
5. Incorrect or Missing Products
If you receive an incorrect product, incorrect quantity, or an order with missing items, please contact us promptly with your order number and relevant details.
After reviewing the claim, we may arrange a replacement, refund, or other appropriate solution.
6. Defective Products
If a product is defective or does not function as reasonably expected, please contact us with details of the problem.
Depending on the product and circumstances, we may request photographs, videos, troubleshooting information, or other evidence before approving a return, replacement, or refund.
7. Change of Mind
Returns based solely on a change of mind may not be accepted unless the applicable supplier's return policy or applicable consumer protection law provides for such a return.
Customers should therefore review the product information and applicable return conditions before completing an order.
8. Non-Returnable Products
Some products may not be eligible for return because of their nature, condition, or applicable supplier restrictions.
Examples may include:
- Personalised or customised products
- Digital products or downloadable products
- Products that cannot reasonably be returned for health or safety reasons
- Products that have been used, altered, damaged, or materially changed after delivery
- Products returned without required authorization
- Products excluded from returns under applicable supplier terms
This list is not exhaustive, and mandatory rights under applicable law are not affected.
9. Return Conditions
Where a return is approved, the product may need to:
- Be returned within the specified return period
- Be in the required condition
- Include the original packaging where reasonably required
- Include relevant accessories, documentation, or components where applicable
- Be accompanied by the applicable order information or return authorization
Do not send a product back before receiving return instructions from Nacify Dropship or the relevant fulfillment partner where authorization is required.
10. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable supplier or fulfillment policy.
Where a product is defective, damaged, incorrect, or otherwise eligible for a return at the supplier's or seller's responsibility, return shipping may be covered or reimbursed where applicable.
Where a return is requested for another reason, including a change of mind, the customer may be responsible for return shipping costs where permitted by applicable law.
11. Refund Processing
Once an approved refund has been processed, the refund will normally be issued to the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Nacify Dropship is not responsible for delays caused by a payment provider or financial institution after a refund has been successfully initiated.
12. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a full refund. This may apply where:
- Only part of an order is affected
- Only certain products are eligible for a refund
- A product has a minor issue that does not require a complete return
- Another partial-refund arrangement has been agreed
13. Failed or Cancelled Orders
If an order cannot be fulfilled because a product is unavailable, discontinued, or otherwise cannot be supplied, we may cancel the affected order and provide an appropriate refund where applicable.
If a payment is successfully received but an order cannot be fulfilled, the refund process will normally be initiated using the original payment method, subject to applicable payment-provider procedures.
14. Order Cancellation Before Fulfillment
If you wish to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to process cancellation requests received before the order has entered fulfillment or shipment.
Once an order has been processed, dispatched, or shipped by a supplier or fulfillment partner, cancellation may no longer be possible and the applicable return process may apply.
15. Lost or Delayed Shipments
If your order is delayed or appears to have been lost during shipment, please contact us with your order information.
We may work with the relevant supplier, shipping carrier, or fulfillment partner to investigate the shipment and determine the appropriate resolution.
Delivery times are estimates and may be affected by customs processing, weather, carrier delays, public holidays, incorrect delivery information, or circumstances outside our reasonable control.
16. Customs, Duties and Import Charges
For international orders, customs duties, import taxes, VAT, clearance charges, or other fees may apply depending on the destination country and the applicable laws.
Unless expressly stated otherwise at the time of purchase, such charges may be the responsibility of the customer.
Refusal to accept a shipment because of customs duties, taxes, or import charges does not automatically create a right to a refund.
17. How to Request a Return or Refund
To request a refund, return, replacement, or cancellation, please contact us at:
Email: info@nacifydropship.com
Phone: +267 73276827
Please include the following information where applicable:
- Full name
- Order number
- Email address associated with the order
- Product name
- Reason for the request
- Photographs or videos where relevant
- Any other information reasonably required to process the request
18. Review and Approval Process
Submitting a refund or return request does not guarantee approval.
We may review the order, product condition, supplier terms, shipping information, payment records, and other relevant circumstances before determining whether a refund, replacement, return, or other remedy is available.
Where applicable, we may coordinate with the supplier or fulfillment partner to process the request.
19. Fraudulent or Abusive Refund Requests
We reserve the right to investigate suspected fraudulent, abusive, or repeated refund and return requests.
Where permitted by applicable law, we may restrict or suspend accounts involved in fraudulent activity, chargeback abuse, false claims, or other misuse of our refund and return procedures.
20. Chargebacks
If you believe that a transaction was made incorrectly or that you are entitled to a refund, we encourage you to contact us first so that we can review and resolve the matter.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
21. Consumer Rights
This Refund & Returns Policy is not intended to remove, restrict, or replace any mandatory rights or remedies that you may have under applicable consumer protection or other laws.
Where applicable law provides you with rights that are more favourable than the terms stated in this policy, those legal rights will apply.
22. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our services, suppliers, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
23. Contact Us
If you have any questions about refunds, returns, cancellations, or replacements, please contact Nacify Dropship:
Nacify Dropship
Location: South Africa
Phone: +267 73276827
Email: info@nacifydropship.com
Website: nacifydropship.com
