Returns & Exchange Policy

Last Updated: September 1, 2026

This Returns & Exchange Policy explains the conditions and procedures for returning or exchanging products purchased through Nacify Dropship ("Nacify Dropship", "Nacify", "we", "us", or "our").

As Nacify Dropship operates as a dropshipping platform, products may be supplied and fulfilled by third-party suppliers and fulfillment partners. Therefore, return and exchange requirements may vary depending on the product, supplier, destination country, and applicable law.

1. Eligibility for Returns

A product may be eligible for return where:

• The product is defective or faulty.
• The product was damaged during delivery.
• The wrong product was supplied.
• Items are missing from the order.
• The product does not match the agreed order details, where applicable.
• The applicable supplier return policy permits the return.
• A return is otherwise required under applicable consumer protection law.

Returns are subject to the applicable product, supplier, shipping, and legal requirements.

2. Return Period

Where a return is permitted, you should contact Nacify Dropship as soon as reasonably possible after receiving your order.

The applicable return period may vary depending on the product and supplier. Any specific return period communicated at the time of purchase or in the applicable order documentation will apply, subject to mandatory rights under applicable law.

3. Damaged Products

If your product arrives damaged, please contact us promptly after delivery.

To help us investigate the issue, you may be required to provide:

• Order number.
• Photos of the damaged product.
• Photos of the external and internal packaging.
• Videos showing the damage where appropriate.
• A description of the damage.
• Any other information reasonably required to investigate the claim.

Where the damage is verified and the claim is approved, we may arrange a replacement, exchange, refund, or another appropriate remedy.

4. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

If the error is confirmed, we may arrange an appropriate replacement, exchange, refund, or other resolution.

5. Defective Products

If a product is defective or does not function as reasonably expected, please contact us with details of the issue.

Depending on the product, supplier requirements, and nature of the defect, we may request photographs, videos, troubleshooting information, or other evidence.

If the claim is approved, an exchange, replacement, repair, refund, or other appropriate remedy may be provided where available.

6. Missing Items

If an order arrives with missing items or an incorrect quantity, please contact us promptly with your order number and details of the missing items.

We may investigate the order with the relevant supplier or fulfillment partner before determining the appropriate resolution.

7. Change-of-Mind Returns

Change-of-mind returns are not automatically accepted for every product.

Whether a change-of-mind return is available depends on the applicable product and supplier return conditions and any mandatory rights provided by applicable law.

Where a change-of-mind return is permitted, the customer may be responsible for applicable return shipping costs and other permitted charges.

8. Exchange Policy

Where an exchange is available, an exchange may be offered for:

• The same product where the original item is defective or damaged.
• A replacement product where the wrong product was supplied.
• Another product where the applicable supplier permits an exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution where applicable.

9. Products That May Not Be Eligible for Return

Certain products may not be eligible for return or exchange due to their nature, condition, customization, or applicable supplier restrictions.

These may include:

• Personalised or customised products.
• Digital or downloadable products.
• Products that cannot reasonably be returned for health or safety reasons.
• Products that have been used, altered, damaged, or materially changed after delivery.
• Products missing required components or accessories.
• Products returned without required authorization.
• Products specifically identified as non-returnable at the time of purchase.

This list does not limit any mandatory consumer rights under applicable law.

10. Condition of Returned Products

Where a return is approved, the product should be returned in the condition required by the applicable return instructions.

Depending on the product, this may require:

• Original packaging.
• Accessories and components.
• Instruction manuals or documentation.
• Tags or labels where applicable.
• Proof of purchase or order information.

Do not return a product until you have received return instructions from Nacify Dropship or the relevant supplier where authorization is required.

11. Return Shipping

Return shipping responsibility depends on the reason for the return and the applicable supplier policy.

Where an item is confirmed to be defective, damaged, incorrect, or otherwise eligible for a return at the supplier's responsibility, return shipping may be covered or reimbursed where applicable.

For other returns, including eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.

12. Return Authorization

Some returns require prior authorization.

Customers should not send products directly to a supplier, warehouse, or Nacify Dropship address unless specifically instructed to do so.

Returning a product without following the required return procedure may delay processing or result in the return not being accepted where permitted by applicable law.

13. Inspection of Returned Products

Returned products may be inspected by Nacify Dropship, the relevant supplier, fulfillment partner, or another authorized service provider.

The inspection may be used to determine whether the product meets the applicable return conditions and whether the reported issue is consistent with the return request.

14. Refunds Instead of Exchanges

An exchange may not always be possible due to product availability, supplier restrictions, discontinued products, shipping limitations, or other circumstances.

Where an exchange cannot reasonably be provided, an eligible refund or other appropriate remedy may be offered in accordance with our Refund & Returns Policy and applicable law.

15. International Returns

For international orders, additional requirements may apply to returns, including customs documentation, shipping restrictions, import requirements, and return shipping costs.

Customers may be responsible for customs charges, duties, taxes, or shipping costs associated with an international return where permitted by applicable law.

16. Customs and Refused Deliveries

If a customer refuses delivery because of customs duties, taxes, import charges, or other destination-country requirements, the order may not automatically qualify for a refund or exchange.

Any available refund or return will depend on the circumstances, supplier policy, shipping status, and applicable law.

17. Lost Return Shipments

If you are required to return a product, you should use a trackable shipping service where reasonably available and retain proof of shipment.

Nacify Dropship may request tracking information or proof of return shipment before processing an eligible refund or exchange.

18. How to Request a Return or Exchange

To request a return or exchange, contact us using the information below:

Email: info@nacifydropship.com
Phone: +267 73276827

Please provide:

• Your full name.
• Order number.
• Email address associated with the order.
• Product name.
• Reason for the return or exchange.
• Photos or videos where relevant.
• Any other information reasonably required to process the request.

19. Processing Time

Return and exchange requests will be reviewed within a reasonable period after we receive the required information.

Processing times may vary depending on the supplier, fulfillment partner, shipping carrier, product type, and complexity of the claim.

We will communicate the next steps once the request has been reviewed.

20. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, abusive, or repeated return and exchange requests.

Where permitted by applicable law, we may restrict or suspend accounts involved in fraudulent claims, false damage reports, repeated abuse of return procedures, or other misuse of our services.

21. Consumer Rights

This policy does not remove, restrict, or replace any mandatory consumer rights or remedies available under applicable law.

If applicable law provides you with a right to return, exchange, refund, repair, replacement, or another remedy, those rights will continue to apply.

22. Changes to This Policy

Nacify Dropship may update this Returns & Exchange Policy from time to time to reflect changes to our services, suppliers, fulfillment processes, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

23. Contact Us

If you have questions about returns, exchanges, replacements, or this policy, please contact us:

Nacify Dropship
Location: South Africa
Phone: +267 73276827
Email: info@nacifydropship.com
Website: nacifydropship.com