Shipping & Delivery Policy

Last Updated: September 1, 2026

This Shipping & Delivery Policy explains how orders placed through Nacify Dropship ("Nacify Dropship", "Nacify", "we", "us", or "our") are processed, shipped, tracked, and delivered.

Because Nacify Dropship operates as a dropshipping platform, products may be sourced and fulfilled by independent suppliers and third-party fulfillment or logistics partners. Shipping times, available methods, costs, and delivery requirements may therefore vary by product and destination.

1. Order Processing

After an order is successfully placed and payment is confirmed, the order may be submitted to the relevant supplier or fulfillment partner for processing.

Order processing may include:

• Payment verification.
• Product availability confirmation.
• Supplier processing.
• Product preparation and packaging.
• Shipment handover to a delivery carrier.

Processing times vary depending on the supplier, product, destination, order volume, and other circumstances.

2. Estimated Delivery Times

Delivery times displayed on our website, platform, product pages, or order information are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on:

• Destination country and location.
• Supplier processing time.
• Shipping method selected.
• Courier or postal service performance.
• Customs clearance.
• Import requirements.
• Public holidays and weekends.
• Weather or other transportation disruptions.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

We do not guarantee that an order will arrive within a specific delivery timeframe unless a specific guaranteed delivery commitment has been expressly provided.

3. Shipping Methods

Available shipping methods depend on the product, supplier, destination, and available logistics providers.

Shipping options may include standard shipping, express shipping, postal delivery, courier services, or other available methods.

The available shipping methods and applicable charges will be displayed where available before an order is completed.

4. Shipping Costs

Shipping charges may vary depending on the product, quantity, destination, package size, weight, shipping method, supplier, and logistics provider.

Where applicable, shipping costs will be displayed during the ordering process or included in the applicable product or order information.

Additional customs duties, taxes, import fees, or other destination-country charges may apply to international shipments.

5. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched by the supplier or fulfillment partner.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Nacify Dropship is not responsible for delays in tracking updates caused by suppliers, carriers, customs authorities, or other third parties.

6. Multiple Products in One Order

If an order contains products from different suppliers or fulfillment locations, the products may be shipped separately.

You may therefore receive multiple packages, tracking numbers, and delivery dates for a single order.

7. International Shipping

Nacify Dropship may facilitate orders for customers and destinations in different countries, subject to product availability, supplier restrictions, shipping availability, and applicable laws.

International shipments may be subject to customs inspection, import restrictions, duties, taxes, clearance procedures, and other requirements imposed by the destination country.

8. Customs Duties and Taxes

Customers may be responsible for customs duties, import taxes, VAT, customs clearance charges, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise at the time of purchase.

These charges are generally determined by the relevant customs authorities and may vary depending on the product, declared value, destination, and applicable laws.

Nacify Dropship does not control customs decisions, assessments, or processing times.

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

This may include:

• Full recipient name.
• Street or physical address.
• Apartment, unit, or building information where applicable.
• City and postal code.
• Country.
• Valid contact telephone number.
• Other information required by the shipping provider.

Delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete information may be the customer's responsibility where permitted by applicable law.

10. Failed Delivery Attempts

If a carrier attempts delivery but is unable to complete the delivery, the carrier may make additional delivery attempts, hold the package at a collection location, contact the recipient, or return the package to the sender or supplier.

Additional costs may apply in certain circumstances.

11. Lost Shipments

If your order appears to have been lost during transit, please contact us with your order number and tracking information, where available.

We may work with the relevant supplier, fulfillment partner, or shipping carrier to investigate the shipment.

Where a shipment is confirmed as lost, an appropriate replacement, refund, or other remedy may be provided depending on the circumstances, supplier policy, and applicable law.

12. Delayed Shipments

Shipping delays may occur for reasons outside our reasonable control.

Examples include:

• Customs delays.
• Severe weather.
• Carrier disruptions.
• Public holidays.
• Transportation disruptions.
• High seasonal order volumes.
• Incorrect delivery information.
• Import or regulatory requirements.
• Unexpected supplier or fulfillment delays.

We will make reasonable efforts to assist with shipment-related issues, but we cannot guarantee delivery dates unless expressly agreed otherwise.

13. Damaged Shipments

If your package arrives visibly damaged, please document the condition of the package and product where reasonably possible.

Contact us promptly with:

• Your order number.
• Photos of the package.
• Photos of the damaged product.
• Photos of shipping labels where available.
• A description of the damage.

We may work with the supplier or shipping provider to investigate the claim and determine the appropriate resolution.

14. Wrong or Missing Items

If you receive the wrong product, incorrect quantity, or an order with missing items, please contact us as soon as reasonably possible.

We may request photographs, order details, packaging information, or other evidence to investigate the issue.

Where the issue is confirmed, we may provide a replacement, refund, exchange, or other appropriate remedy in accordance with our Returns & Exchange Policy and applicable law.

15. Refused or Unclaimed Packages

If a package is refused, rejected, or remains unclaimed by the recipient, it may be returned to the supplier or fulfillment partner.

Additional shipping, return, customs, or handling charges may apply depending on the circumstances and applicable supplier policy.

A refused or unclaimed package does not automatically qualify for a refund.

16. Address Changes

If you need to change the delivery address after placing an order, contact us as soon as possible.

We will make reasonable efforts to request an address change from the relevant supplier or carrier, but an address change cannot be guaranteed once an order has entered fulfillment or been shipped.

17. Product Restrictions

Some products may have shipping restrictions due to their size, weight, nature, destination, transportation requirements, supplier restrictions, or applicable laws.

As a result, certain products may not be available for delivery to every country or location.

18. Delivery to Restricted or Remote Areas

Delivery to remote, rural, island, military, restricted-access, or otherwise difficult-to-service locations may require additional time or charges.

Where delivery is unavailable to a particular destination, we may notify the customer and provide an appropriate alternative where available.

19. Shipping and Returns

Shipping and delivery issues may affect return or refund eligibility.

For information about returning products, please review our Returns & Exchange Policy and Refund & Returns Policy.

20. Force Majeure

Nacify Dropship will not be responsible for delivery delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, strikes, pandemics, government restrictions, customs actions, transportation disruptions, infrastructure failures, supplier disruptions, or carrier failures.

21. Shipping Information for Dropshippers

If you use Nacify Dropship to fulfil orders for your own customers, you are responsible for providing your customers with accurate shipping information and any legally required delivery disclosures.

You should ensure that your own store policies accurately reflect the estimated delivery times, shipping costs, return conditions, and destination restrictions applicable to the products you sell.

Delivery estimates provided by Nacify Dropship or a supplier should not be represented as guaranteed delivery dates unless explicitly confirmed as guaranteed.

22. Contact Us

If you have questions about shipping or delivery, please contact us:

Nacify Dropship
Location: South Africa
Phone: +267 73276827
Email: info@nacifydropship.com
Website: nacifydropship.com

When contacting us about an order, please include your order number and any available tracking information so that we can assist you more efficiently.

23. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our suppliers, shipping partners, services, operational processes, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.